Support - Maium
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Maium

Innovation

MAIUM is a product of its environment. With at least 130 days of rain every year, and more than one third of the Netherlands below sea level, we have a reputation for innovative ways of staying dry. Our raincoats are made to protect you from the elements, through innovation in design, function and materials. Our signature side zippers for example, allow for either a walk in the rain or transforming into a highly functional poncho to use on your bike or scooter. Also, the garments being made of recycled plastic PET bottles and without the use of animal products are some of the innovations in which MAIUM invests.

Use the word Maium

 ‘Als ik MAIUM op m’n porem krijg dan gaan ik pleite’ – a saying that means, if the rain falls on my head I am leaving.

Maium Etymology

In Dutch hundreds of words and phrases exist to explain rain: MAIUM is one of them. It is a word from the ‘Bargoens’ dialect that can mean rain, water and even canal – we have quite a few of those in Amsterdam.

Founding Story

We are two friends from Amsterdam that grew up biking through the rain and saw traditional rainwear lacking both style and function. Inspired by years of wet commutes, we set out to design rainwear that adapts to the typical Dutch unpredictable weather conditions in combination with a busy lifestyle. Designer Anita: “We came across the problem of getting our clothes wet from the rain every time we moved from A to B, whether it was a business meeting, going to a friend or heading to a festival. That’s why we bring MAIUM: we want you to travel in style, knowingly that your clothes are guarded. A designer raincoat that can easily be transformed into a poncho using the side zippers. An innovative solution to keep you looking good. No matter the weather.

How To Use

Don’ts

Leave a wet raincoat folded or crammed in a dark place like a bag. Iron your raincoat. Put your raincoat in the drier. Forget your coat after Friday drinks or leave it at a festival.

Do’s

Hang a wet raincoat out to dry, preferably on a hanger. Also in dry state raincoats should always be on a hanger to preserve form. Tell friends about your experience with a MAIUM raincoat. Except and accept compliments.

Bike Poncho

Open signature zippers on each side. Throw the front panel over the handlebars. Grab handlebars through bike holes. Or just hang loose.

Production

Factory Audits

All factories we work with are BSCI audited with at least an A (highest possible) in 90% of the audited performance areas, providing confidence with respect to fair, safe and healthy working conditions for our factory workers. In close cooperation with our production facilities, we continuously work towards further improvement of health and safety conditions. To strengthen the relationship, our team visits the factory at least once a year to learn more about how and where areas for improvement are and work on an even better collaboration.

Vegan

Yes. In producing MAIUM rainwear no animals are hurt, neither are any animal-based materials used.

Certificates

All our materials are certified under GRS and OEKO-TEX(R) Standard 100 principles. Our raincoats are made from recycled plastic and are PFC free. The OEKO-TEX(R) label guarantees that every component of this article, every thread, button and other accessory, has been tested for harmful substances and that the article therefore is harmless in human ecological terms. The test is conducted by independent OEKO-TEX® partner institutes based on the extensive OEKO-TEX® criteria catalog. The GRS is a holistic certification for full products with recycled content, chain of custody, social and environmental practices, and chemical restrictions. The desired effect of the GRS is to provide brands with a tool for more accurate labeling, to encourage innovation in the use of reclaimed materials, to establish more transparency in the supply chain, and to provide better information to consumers. The goal of the GRS is to increase use of recycled materials in products and reduce or eliminate the harm caused by its production and reduce harmful impact of production to people and the environment. Ultimately, it provides customers (both brands and consumers) with a tool to make informed decisions about production and sourcing and reduces the harmful impact of production to people and the environment.

Ethics in Sourcing

The fashion industry is one of the most environmentally harmful industries in the world, which is why it is crucial that forward-thinking designers use their mind to combine fashion and design to create sustainable, functional and unique alternatives. MAIUM uses responsibly sourced fabric that is not only highly durable and waterproof: it is also made from recycled plastic bottles. Rainwear is, by definition, designed to protect us from the elements. Our attempt to restore the link to nature by incorporating sustainable design practices, is our way to return the favor and to protect the elements against us and our influences too, proving that fashion and innovation doesn’t have to cost the earth.

Materials Used

All materials used are either fabricated from recycled plastic or are completely biodegradable. All materials are also 100% vegan and sourced cruelty-free.

Production Sites

MAIUM rainwear is produced in the epicenter of outerwear, Beijing – China. All production facilities are in the Hebei province, where factories are known for their excellence in production of outerwear and they are worldwide considered to be best-in-class in waterproofing techniques.

Customer Service

Newsletters

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Response Time

We will get back to all your questions with a human response as soon as possible. During business hours this is usually within a couple of hours. Evenings and weekends may take us a little while longer.

Contact Maium

Through e-mail at support@maium.nl for questions regarding your order or at info@maium.nl for general inquiries. By phone you reach us by calling to +31 (0)20 244 10 81.

Returns

Return Form

Return Address

Products can be returned to De Pakkettenfabriek t.a.v. MAIUM, Zuideinde 1A, 2371 BP Roelofarendsveen, Nederland.

Refunds

Refunds will be made using the same payment method used for the original purchase. You will receive your refund within 14 days after the returned item(s) is received at our warehouse.

Return Policy

Not happy with the fit or color? Return your MAIUM within 30 days using the return form that is attached with the parcel you received with your order, or download a new form on our website. Your MAIUM must be returned undamaged, unused and with the labels attached. Online orders can’t be returned to stores and should only be returned to us by parcel.

Shipping

Dispatch Time

Orders will be dispatched within 24 hours during weekdays. Weekend orders are dispatched on Monday.

Shipping Cost

Free shipping within Europe. For intercontinental shipping a surcharge is added.

Shipping Destinations

We ship worldwide.

Warranty

Warranty Policy

We offer a 1 year limited warranty on workmanship and manufacturing defects. Our raincoats are carefully assembled by hand and with great attention for detail to ensure good quality standards. In case you experience a warranty problem, please contact our support through support@maium.nl

Payments

Payment Methods

We accept the following payment methods: iDEAL, Credit Cards, Paypal, Sofort Banking, Bancontact, KBC/CBC, Bank Transfer and Belfus Direct.

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